May 7, 2019 by Cory Troutman
An assistant manager is a leadership role, and as such, you should be prepared to troubleshoot problems in the workplace, resolve disputes between employees and customers and maintain a professional demeanor at all times. An assistant manager is usually in charge when a manager is unavailable, which means you should be prepared to step up to serve as an advocate for the employees under your change.
Ability to Follow Directions
An assistant manager is usually working under the directive of a supervisor, and is required to operate in a way the head manager requests. Every manager has a different style, and your boss will want you to exhibit continuity in operations. This includes following specific directions and being positioned to take over full managerial tasks as necessary.
An assistant manager must be familiar with how a business operates and have a good working knowledge of the company’s products, services and procedures. This will help you to take over any role at a moment’s notice and ensure operations run smoothly, even if someone calls in sick, equipment breaks down or an order is late. You also have the responsibility of showing up for work on time, representing your company in a professional manner and showing respect for your employees.
Assistant managers are often called on to make both minor and major decisions in the workplace. To be effective in this role, you must be able to think quickly and act decisively. A good assistant manager is able to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision that is beneficial to all parties.
Assistant Manager Responsibilities:
- Ensuring company policies are followed.
- Resolving customer issues to their overall satisfaction.
- Maintaining an overall management style that follows company best practices.
- Providing leadership and direction to all employees.
- Working closely with the store manager to lead staff.
- Helping manager to oversee retail inventory.
- Completing store inventory when manager is not available.
- Follow up on purchase orders when manager is not available.
- Follow up on Special Needs Orders when manager is not available.
- Organizing employee schedule when manager is not available.
- Ensuring that health, safety, and security rules are followed.
- Taking disciplinary action when necessary.
- Assisting customers and ensuring a consistent standard of customer service.
- Helping manager motivate employees and ensuring a focus on the mission.
- Help manager with maintaining merchandise and a visual plan.
- Maintaining store standards, including stocking and cleaning.
- Completing tasks assigned by the manager accurately and efficiently.
- Supporting store manager as needed.
Assistant Manager Requirements:
- High school or equivalent education level.
- Stable work history.
- Must be self-motivated and possess the desire for self-development.
- Have the ability to work independently when required.
- Be a team player.
- Be dedicated to customer satisfaction and a great customer experience.
- Experience as an assistant store manager or with retail store management is helpful but not required.
- Must be able to work 1:15pm-9:15pm Wednesday thru Sunday or Thursday thru Monday and Holidays.